What does "fished out" mean?
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That a colour is probably no longer up to par. It's like this: We only work with old material. Some colours (=bags) are suddenly no longer available and unfortunately will probably not be available anymore. Simply because there is no longer a sack in the color to be found.
This has already happened to strawberry red, altrosa, pink-hanco, pink+yellow, purple.
Where do you get the flags from?
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The flags were originally displayed at the Kunstforum Wien or Belvedere. The exhibition they were part of can be found in the description of the respective product from the #FAHNEN-Collection
Is there a fish/eagle/bee on every product?
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Our ‘larger’ products (e.g. backpack, Soulmate, Sporty) come with a fish/eagle/bee guarantee. If the product images show one of the motifs listed, then you will also find it on your product, we promise! Normally it is also positioned pretty much exactly in the same place (e.g. centred) as shown, sometimes maybe a few centimetres off. As the bags we use only ever have a motif and the larger lettering on the front, we are unfortunately unable to provide all ‘smaller’ products with the popular motifs. For the smaller products and for the inside of the products, we therefore often use the back of the bags (lots of letters and numbers) and a fish/eagle/bee part is rarely included. However, if you would like to have a fish on your cosmetic bag, for example, please note this in the comments field in the shopping basket and we will fulfil your request if available. If this is not possible, we will contact you with alternatives before shipping.
Why is there not always a fish/eagle/bee/mountain on the ‘smaller’ products?
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We reserve the prominent motifs for our ‘larger’ products (e.g. backpack, Soulmate, Sporty). It is important to us to utilize the entire bags and the bags only ever have a fish/eagle/bee/mountain motif on one side.
Why are some products limited?
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For products from the #FISH-Collection, #CEMENT-Collection, #TWEED-Collection oder Shoe-Collection Collection, we search the local market in Cambodia for interesting, patterned fabric remnants to use as outer fabric or inner lining. These remnants are often the last textile rolls from a larger textile production and are only sufficient for small editions. If there is still some fabric left over after the first REFISHED edition, there is sometimes a second or third edition. We always number the limited editions on or in the product.
Why is the interior colour not always the same as in the picture?
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As we only have limited materials for the upcycling process, we cannot guarantee that the lining will be the same for every production - this is what makes the bags unique! However, if you have a preference, please let us know when you place your order and we will do our best to fulfil your request.
How much can my product differ from the photo?
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From time to time it can happen that the pattern of your product differs, as we work with limited materials and use every cut-out of the bags. It can also happen that the colour of the belt differs and is lighter or darker, as we also buy deadstock here. Those products on which one of the main motifs (fish/eagle/bee/mountain) is shown will always have the promised main motif, these are shifted by a few centimetres at most.
Where can I see, touch and buy your products?
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You can find our store in Vienna at Sechsschimmelgasse 20, 1090. Other retailers who sell our products are listed here. HERE
Are your products one-of-a-kind?
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The basic concept of all products within a category is the same. However, the cut-outs of the fish food bag that is upcycled for the product may vary. This makes them unique!
Which collections are available?
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What makes the #TWEED collection special?
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Our #TWEED-bags are particularly popular in the colder months as their outside is made from elegant, cosy tweed fabrics inspired by the world-famous Chanel jacket. We select the fabrics at the local market in Cambodia, where you can often buy the last few metres of a roll of fabric.
The inside of the luxurious tweed bags is complemented by the popular upcycled fish lining and cement sack material. The bags from the Upcycling Tweed collection combine elegance and sustainability. Our tweed limited editions are usually available in 3-4 colours, with new but timeless colours usually being added in autumn!
What makes the #FLAGS collection special?
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It is the perfect collection for art lovers. The bags consist of advertising flags that have been used to promote the current exhibition at the Bank Austria Kunstforum Wien Museum or the Belvedere Wien Museum. You can find out which exhibition a flag bag belonged to in the respective product description and sometimes on the inside of the product. The material is soft and lightweight. Get your own artwork HERE
What does ‘ART EDITION’ mean?
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Our Art Edition are REFISHED products that are individually painted by certain artists and are therefore absolutely unique. Our first Art Edition individual pieces are a cooperation with the talented Venezuelan artist Maria Verona (@convchiquita), who lives in Vienna and regularly takes great photos for us. 10% of the sales of the Art Editions go to our charity projects. We regularly support schools in remote areas of Cambodia that are dependent on donations.
Do your bags have inner compartments for laptops, mobile phones etc.?
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Our backpack and messenger bag have spacious inner pockets that fit a laptop of any size. All others also have small inner or outer pockets. You can find photos and information for each product.
Which laptops fit in REFISHED bags?
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The sewn-in laptop compartments in the backpacks and messenger bags are generous, which is why most laptops fit inside. We also have laptop sleeves in sizes 11 to 17 inches.
What colours are your products available in and how long are certain colours available?
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HERE is our colour palette. Unfortunately, we can never guarantee how long each colour will be available. Sometimes certain bags can no longer be found and we can no longer upcycle them. But every now and then they turn up again!
What materials do you use for your bags? Do you use sustainable materials?
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For our #FISH-Collection , we use fish food bags that are upcycled in Cambodia and would otherwise have been disposed of. In this way, we contribute to waste avoidance. Our #CEMENT-Collection is similar: cement bags are upcycled in a sustainable process. In the #FLAGS-Collection for example, flags from the Kunstforum Museum Wien are turned into sustainable bags. We also process old advertising material such as posters, roll-ups and life jackets for corporate customers. All base materials are ‘sustainable’ in the sense that they would otherwise have burdened our planet in the form of even more waste. For zips, metal parts and other materials, we use dead stock material or textile remnants, giving them a second life.
Where do you get the materials for your fish food bag and cement bag collection?
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There is a large market in Phnom Penh, the Orrussey Market, where you can find almost everything from fruit and vegetables to electronic devices. This is also where we buy the used sacks in which fish feed, cement or sugar have been stored. There are traders who collect, sort and sell the used sacks. In Cambodia, you see many people using these simple sacks for their everyday lives, e.g. for transporting laundry or larger items.
Are REFISHED products vegan?
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Most of our products are vegan. However, our Backpacks und Soulmates have applications on their handles made from real leather remnants from a German cross-country shoe production facility or from a local shoemaker in Phnom Penh. As soon as these leftovers are used up, we would like to switch to artificial leather. If you are unsure whether a product is vegan, please contact us.
How long do REFISHED products last? How durable are the materials?
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During production, we make sure that the product is as durable as possible. As the bags were originally designed for transport, they are a very robust material and can withstand a lot. However, like any other material, this one also wears out over time.
What does ‘WATERPROOF’ mean for the SOULMATE bag and the LADY purse?
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Some Soulmate Bags and the Lady purse have a patterned inner lining made from a water-repellent residual material that we buy at the local market in Cambodia. The fish food and cement bags are of course also waterproof. You can see the available variants in the pictures in the online shop.
What does ‘COTTON’ mean for the SOULMATE bag and the LADY purse?
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These products have a patterned cotton lining on the inside. However, the cotton fabric is not water-repellent. We would therefore recommend the Soulmate Cotton as a shopper for the city rather than as a swim bag. The fish food and cement bags on the outside are, of course, waterproof.
You can see the available versions in the pictures in the online shop. You can search for ‘cotton’ in the search field at the top right.
Are all bags water-repellent or waterproof?
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The main material of all bags from the #CEMENT- and #FISH-Collection (cement bags and fish food bags) is water-repellent and is impregnated before despatch. However, the zips and seams are not waterproof and therefore not suitable as a ‘wet bag’ for river crossings, for example.
Can I use my REFISHED bag as a gym bag? Can it withstand sweat and damp clothes?
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All bags are robust and water-repellent, making them perfect for sports. We recommend our Sporty Bag and Yoga Bag to all sporty customers!
How much weight can a REFISHED bag hold?
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Of course, it depends on the model, but we try to sew the handles on every bag or Backpack so tightly that it will hold up even if you fill the bag completely with water bottles, for example. If you have any doubts, please ask us for our experience. If something does break, we offer a local repair service.
What is the capacity and weight of the BACKPACK by REFISHED?
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When the flap of the Backpack is folded down, it holds about 16 litres; when the flap is up, it holds about 22 litres. The backpack weighs approximately 400 g.
Which REFISHED bags are suitable as hand luggage on low-cost airlines (e.g. Ryanair)?
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Our Backpack, the Soulmate and the Sporty Small have already proved their worth as hand luggage. However, you have to get them into shape for any checks at the airport. Ryanair's baggage policy states ‘small piece of personal luggage (40 x 20 x 25 cm) that must fit under the seat in front’. Our backpack measures 45 x 30 x 12 cm and if it is not completely stuffed, it will also pass as a small piece of personal luggage with Ryanair (tried and tested several times, but we cannot guarantee this :)
How can I place an order at REFISHED?
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You can easily order in our Online Shop and have various payment options. Alternatively, you can always contact us by email, online chat or by phone during our opening hours.
Do I have to create an account to order?
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No, you can also order as a guest. But with an account you can manage your orders more easily and also receive exclusive offers.
Which payment methods do you offer?
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We offer the following payment methods in our webshop:
- Credit Card (Visa, Mastercard, Amex)
- PayPal
- Klarna
- ShopPay
- Apple Pay
- Google Pay
- Instant bank transfer (in certain countries)
Would you like to pay via bank transfer? Simply send us an email with your desired product and your contact details and we will provide you with our bank details for the transfer. As soon as we receive the payment, your order will be shipped to you.
Can I change or cancel my order at a later date?
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As soon as your order has been placed, we will start processing it. If you wish to make changes or cancel your order, please contact us as soon as possible. If the parcel has already been dispatched, you can return it upon receipt.
Will I receive a bill with my order?
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We will be happy to send you an invoice on request. Please send us a short email with your name and order number to office@refished.com.
Do you offer gift vouchers / gift cards?
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You can find our value vouchers HERE. The recipient can redeem the voucher online or in the REFISHED store in Vienna - without time pressure, because it doesn't expire!
How do I get the 10% newsletter discount? Can I also redeem it in the shop?
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If you subscribe to our newsletter, you will receive a 10% discount on your first order or your first purchase from us as a thank you. You can subscribe to our newsletter HERE. Don't worry, we won't flood your inbox with emails. Once you've signed up, you'll receive another email with a unique discount code that you can redeem online or in the REFISHED store after confirming your registration (look for our registration email in your inbox and click on the confirmation link). We can also register you for the newsletter in the REFISHED store when you pay at the checkout and deduct the discount once.
Is there a loyalty programme or discounts for returning customers?
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Unfortunately not at the moment. However, our newsletter subscribers are the first to hear about all discount promotions, limited editions and events.
How do I look after my REFISHED bag properly?
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Our products are designed to be robust. However, as the print can be sensitive, we recommend protecting it and keeping creams and oils away from it. To give the print a longer life, it can be sprayed with hair spray or fixing spray every few months. We also do this before your order is dispatched! If the straps on the backpacks get dirty, you can simply clean them with water and a little washing-up liquid. However, make sure that the printing ink does not come into contact with it. The following applies to all products: Never put them in the washing machine!
Are your bags suitable for everyday use?
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Our robust bags are made with love to accompany you through your everyday life. If you follow all the care tips, they will give you pleasure for a long time.
Do REFISHED products come with a guarantee?
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No, there is no guarantee on REFISHED products. However, if you notice a major defect within the first month of use, please contact us and we will certainly find a solution.
Do you offer repairs?
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We offer on-site repairs within Vienna (duration approx. 2 weeks). Outside Vienna, a repair at our premises would unfortunately not be worthwhile due to the back and forth shipping. Depending on how long you have had the product or what kind of damage is involved, we will be happy to advise you on a solution. Simply contact us by email at office@refished.com.
Do the upcycling materials still smell like fish food or cement?
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No, all bags have a neutral odour. They are thoroughly cleaned before the upcycling process.
Can I exchange or return my product?
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Yes, you have 2 weeks to cancel your purchase. Just write us a short email to office@refished.com, in which you inform us about your wish, or come to the REFISHEREI in person (Sechsschimmelgasse 20, 1090 Vienna). You can choose whether you want the money back or a different product or a voucher.
How does the return process work at REFISHED?
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If you want to return a product, please inform us of your wish within the two-week cancellation period by sending an email to office@refished.com.
Enclose a note with your name and order number in the parcel and address it to: REFISHED, Sechsschimmelgasse 20/5, 1090 Vienna, Austria.
You are responsible for the costs and responsibility for the return shipment. We therefore recommend insured shipping with tracking. As soon as we receive the product in full, we will initiate the return transfer process and you will receive a confirmation email. Please note that the automated payment process can take up to two weeks, depending on the payment method selected, and we have no influence on the duration.
How long does the refund take?
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Once we have received the product and everything is in order with it, we will initiate the refund process and you will receive a confirmation email. Please note that the automated payment process can take up to two weeks depending on the payment method chosen and we have no influence on the duration.
Do I have to bear the return costs myself?
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Yes, you are responsible for the return shipping costs.
My bag is losing color - is it defective?
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Unfortunately, it can sometimes happen that color peels off, since the sacks are already printed and used before we make our products out of them and you never know what conditions they have been exposed to. Also, we have no influence on the durability or other properties of the printing. In general, we recommend being careful with oils, creams, disinfectants and other harsh agents, the imprint doesn't like all that very much.
If you decide that this is not acceptable for you, please just let us know, a return is not an issue.
My product has a crack or similar - what can I do?
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We try very hard to implement our products in the highest possible quality. Our bags, accessories and backpacks from the FISH and CEMENT collections are made in a social workshop in Cambodia, where only physically disabled people work. Sometimes it happens that weak points appear, which we often only discover through use after some time. However, these are immediately improved so that our products continue to improve. We will be happy to repair your products free of charge if they have not been in use for years. This applies to every REFISHED product, if something is wrong with it, please always report it. We're always happy to make improvements.
